Enterprise Voice

the open marketplace

Enterprise voice systems are evolving faster than any one manufacturer can follow. It takes a broad marketplace to keep up with ever changing needs of today’s enterprise voice users.  Technology leaders in the enterprise are no longer aligning themselves with a best brand, but instead, are taking Best in Class approach that transcends a single brand and delivers the technology needed in the most efficient and effective manner.. 

Merrill and Associates supports the open marketplace and we partner with a portfolio of Avaya DevConnect partners who build value and opportunity into their products.  These tools all dovetail with the Avaya systems that are core to our approach to the marketplace. 

Here are the Open Marketplace products that we develop and support today:

  • Voice System Metrics and Reporting: Taske

    Ultimate insight into your operations will allow you to explore your call data and custom data analysis to drive decision making. The ability for your business to analyze calls is critical in solving problems quickly.

    Merrill believes that our customers should be able to dissect and track every call within their telephone system from the time it entered to when it left. This is why we have chosen TASKE-Technology Inc. as part of our product portfolio.

    TASKE is a Gold-level member in the Avaya DevConnect program and their applications integrate with each layer of the business environment. TASKE provides a single, reliable source for call-management and call-reporting which are critical to goals of improved customer service. With TASKE, Merrill customers can analyze where the call may have diverted from the expected path of service.

    Ultimately, a strong Analytics tool like TASKE should give you a deeper insight into the inner workings of your contact center.

  • Call Recording: OakSI

    Session Border Control

  • We are constantly adding new products and services to our Open Marketplace. Let us know if there are products and applications that you feel deserve to be part of our portfolio. Vendor inquiries always welcome.