(800) 253-3111
·
info@merrillusa.com
·
support@merrillusa.com
·
M-F: 8A-5P
(800) 253-3111
·
info@merrillusa.com
·
support@merrillusa.com
·
M-F: 8A-5P

CUSTOMER EXPERIENCE

Elevate Customer Experience

Simplify customer connections from any channel, anywhere, with anyone. Delight customers and agents with effortless experiences.

Speed up support

Resolve customer issues faster with AI-enabled intuitive tools that work from anywhere on any channel. Boost agent satisfaction with an integrated communications platform and enhanced workforce engagement capabilities.

Proactive customer outreach

Run outbound campaigns, deliver proactive service and reach customers in their preferred channel.

Meet customers on their preferred digital channel

Make it easy for customers to reach out in the way that’s most convenient for them. Make it simple, intuitive, and easy to connect in their channel of choice.

Create better experiences every time

48% Increase in customer satisfaction
53% Increase in employee satisfaction
25% Increase in average revenue per agent
30% Decrease in cost to serve
46% Increase in revenue growth rate
43% Increase in first contact resolution