Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Avaya’s CCaaS solution, Avaya Experience Platform, is a scalable, cloud-based solution running on Microsoft Azure public cloud. Avaya Experience Platform helps organizations deliver memorable today experiences across all touchpoints, connecting everything – voice, email, chat, messaging, and social – for an effortless customer and employee experience. For organizations, Avaya Experience Platform provides end-to-end customer and employee connectivity, customer-journey intelligence, and powerful self-service automation in one solution.
Give agents what they need to make every customer feel like they matter most—all in a single desktop view.
