STATE AND LOCAL EDUCATION – Merrill & Associates

Transforming Education

Deliver a more connected, mobile, and interactive learning experience

Educators communicate to expand the reach of knowledge and foster collaboration inside and outside the classroom. Through digital transformation using cloud-based computing, mobile connectivity, and streaming video collaboration, institutions enable learning anytime and anywhere.

Transform learning with a modern communication platform

Manage a digital communication platform that keeps students, faculty, and staff organized and connected—no matter their locations. Avaya Cloud Office brings all your capabilities together in one app: house your content, manage communication data, and collaborate as needed with one person, a whole classroom, or across the entire university’s operations.

An all-in-one approach gives everyone a single communicate, collaborate, and learn-from-anywhere app.
An accessible browser interface increases digital equity and opens resource access from mobile devices—even for devices without high-performance or high-capacity data storage.

Deliver robust and integrated student contact center support

Deliver memorable total experiences for staff and students across everything—voice, email, chat, messaging, and social for an effortless staff/student support experience.
Create trouble-free experiences by connecting everything across any channel with built-in, predictive AI that adapts to the individual student needs.
Deliver memorable total experiences with Avaya Experience Platform for staff and students across everything—voice, email, chat, messaging, and social for an effortless staff/student support experience.

Enhance security and response capabilities

Student and staff safety has never been so important. Educational institutions are challenged to stay current with emergency-calling laws. Remote students, dispersed staff, and multiple sites add to the complexities of ensuring emergency calling compliance. Avaya recommends 911inform to our customers as a campus and public safety solution.

Disseminate information rapidly and consistently to security, students, staff, and faculty.

Provide police dispatch, first-responders, and key building personnel with the tools to effectively mitigate any emergency situation.
Automatically send alerts by email, SMS, or voice when a critical event occurs.
Send specific notifications to different regions of the campus.
Control campus assets such as door locks, camera feeds, strobe lights, speaker controls, and paging interfaces with first response.
Stay compliant with the fast-changing calling laws.